Returns & Exchanges

If a piece is not right for you, you can return it. This page explains how returns, exchanges, refunds, withdrawal and warranty claims work, step by step.

Returns

You may return any eligible piece within 30 days of receiving your order, for any reason. This applies to every order, wherever it was delivered.

To qualify, the piece must be unworn and unused, and returned in its original packaging with any accompanying materials. Please try a piece on gently and keep it away from perfume, lotion and water while you decide.

Return shipping for an ordinary return is paid by you. We recommend a tracked service, as the parcel remains your responsibility until it reaches us.

How to return an item

  1. Email hello@kalvejewellery.com within 30 days of receiving your order. Include your order number and, if you wish, the reason for the return.
  2. We reply with return instructions and the address to send the parcel to. Please wait for these before you ship anything.
  3. Pack the piece securely in its original packaging, and send it back with a tracked service.
  4. When the parcel reaches us, we check the piece and email you to confirm. Your refund follows as described under Refunds.

Exchanges and ring sizes

If a piece does not fit or you would prefer a different finish, you can exchange it within the same 30 days. Rings are offered in US sizes 6, 7 and 9. If you are between sizes or unsure, write to us before ordering and we will help you choose.

To exchange, email us with your order number and the piece you would like instead. Once the original piece is returned and approved, we help you place the replacement order. Shipping on the replacement is complimentary. Return shipping of the original piece is paid by you, as with any return.

Faulty or damaged items

Please inspect your order when it arrives. If a piece is faulty, damaged or not the one you ordered, email us as soon as you can with your order number and clear photographs.

We will offer a repair, a replacement or a refund, and we pay for the return shipping. This is separate from the 30-day return window and does not reduce your legal rights as a consumer, including the EU legal guarantee of two years.

Right of withdrawal in the EU and EEA

If you are a consumer in the European Union or the European Economic Area, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. This right comes from Directive 2011/83/EU. It is in addition to our 30-day return window and does not replace it.

The 14 days begin on the day you, or a person you name other than the carrier, receive the goods. If your order arrives in several parcels, they begin when the last one arrives.

How to withdraw. Tell us clearly that you wish to withdraw. The simplest way is to send us a withdrawal email, or write to hello@kalvejewellery.com. Please include:

  • your name and the email address used for the order
  • your order number
  • the item or items you are withdrawing from
  • the date you received the order

We confirm receipt of your withdrawal by email. You then have 14 days from sending your notice to send the goods back. Sending your notice within the 14 days is enough to meet the deadline.

You are welcome to handle a piece as you would in a boutique, to see what it is like. If a piece comes back with signs of use beyond that, we may deduct the resulting loss in value from your refund, as the law allows. Return shipping under a withdrawal is paid by you.

Refunds

For an ordinary return within the 30-day window, or an exchange, we refund within 10 business days after we receive and check the piece. The refund goes to the original payment method.

If you withdraw under EU or EEA law, we refund the price paid, and the standard delivery charge, without undue delay and no later than 14 days after you tell us you are withdrawing; we may wait until the piece has reached us or you have shown proof that you sent it back, whichever is earlier.

You will receive an email when the refund is issued. Your bank or card provider may need a few extra days before the money appears on your statement.

If a delivery charge was paid and you withdraw under EU law, the standard delivery charge is refunded. Any extra cost of a faster delivery method than our standard one is not refundable.

Items we cannot take back

  • Pieces that are worn, used, altered or damaged after delivery, or returned without their original packaging, except where the law says otherwise.
  • Engraved or personalised pieces, which are made to your request. This is stated on the product page before you buy. If such a piece is faulty, we will repair, replace or refund it.
  • Gift cards, which cannot be returned or exchanged for cash.

Warranty

Every Kalvė piece is covered by our warranty for the lifetime of the piece. It covers defects in materials and workmanship that were present when the piece was made.

What is not covered:

  • natural wear, including the gradual thinning of rhodium or 14K gold plating at points of contact such as ring bands, clasps and edges
  • damage, loss or theft, and damage caused by knocks, pressure or accidents
  • misuse, and contact with water, perfume, lotions, chlorine, cleaning products or other chemicals
  • scratches, cloudiness or cracks in amber caused by heat, solvents or impact, as amber is naturally softer than metal
  • repairs or alterations made by anyone other than Kalvė

The care steps on our Care instructions page help you avoid these.

How to make a claim. Email hello@kalvejewellery.com with your order number and clear photographs of the issue. If the claim is covered, Kalvė decides whether to repair the piece, replace it or refund it, and pays for the shipping involved. If an identical piece is no longer available, we offer a comparable one or a refund.

The warranty is in addition to your statutory rights, which remain unaffected, including the EU legal guarantee of two years.

Contact

Write to hello@kalvejewellery.com on weekdays and we will reply within one business day. For the formal terms, see our Refund policy, and for questions about delivery, see our Shipping policy or FAQ.