Refund policy

This Refund policy applies to purchases made on kalvejewellery.com from MB Kalvė (company code 307413990, Adomo Mickevičiaus gatvė 38, Vilnius, 06292, Lithuania), trading as Kalvė. A plain-language guide to the same terms is on our Returns & exchanges page.

Return period

You may return an eligible item within 30 days of the day you receive it, without giving a reason. This applies to all customers, in every country we deliver to.

Conditions

To be eligible for a refund or exchange, an item must be unworn and unused, and returned in its original packaging with any accompanying materials. We may refuse items that show signs of wear, damage or alteration after delivery, except where the law gives you a right to return them.

How to return an item

Email hello@kalvejewellery.com within 30 days of receiving your order, stating your order number and, if you wish, your reason.
We reply with return instructions and the return address. Please do not ship the item before you receive them.
Send the item back in its original packaging. We recommend a tracked service.

Return costs

For ordinary returns and exchanges, you pay the cost of returning the item to us. The parcel remains at your risk until it reaches us.

If the item is faulty, damaged or not what you ordered, Kalvė pays the return shipping.

Refunds

For an ordinary return within the 30-day window (outside the statutory right of withdrawal), or an exchange, we refund within 10 business days after we receive and check the piece. Refunds are made to the original payment method. We will email you when the refund has been issued. Your bank or card provider may need additional time to show it on your account.

Where a delivery charge was paid and you exercise your statutory right of withdrawal, the standard delivery charge is also refunded. Any additional cost of a faster delivery method than our standard method is not refundable.

Exchanges

You may exchange an item for a different size or finish within the same 30-day period, subject to availability. Contact us with your order number and the item you would like instead. Once the original item has been returned and approved, we help you place the replacement order. Shipping on the replacement is complimentary.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged or not as ordered, please notify us as soon as possible at the address above, with your order number and clear photographs. We will offer a repair, a replacement or a refund, at our cost for return shipping. This is in addition to, and does not limit, your rights under the legal guarantee that applies to consumer goods, which in the European Union is two years from delivery.

Statutory right of withdrawal in the EU and EEA

If you are a consumer in the European Union or the European Economic Area, you may withdraw from your purchase within 14 days of receiving the goods, without giving a reason, under Directive 2011/83/EU as implemented in national law. This right is in addition to the 30-day period above, and nothing in this policy limits it.

To withdraw, send us a clear statement of your decision by email to hello@kalvejewellery.com, or use the withdrawal link on our Returns & exchanges page. Please state your name, the email address used for the order, your order number, the item or items concerned and the date you received them. We will confirm receipt of your withdrawal by email.

You must send the goods back without undue delay, and no later than 14 days after you notify us of your withdrawal. You bear the direct cost of returning them. You are liable only for any loss in value that results from handling beyond what was necessary to establish the nature, characteristics and functioning of the goods.

We refund the price paid, and the standard delivery charge, without undue delay and no later than 14 days after you tell us you are withdrawing; we may wait until the piece has reached us or you have shown proof that you sent it back, whichever is earlier. The refund is made to the payment method you used for the order.

Items excluded from return

Engraved or personalised items, made to your specification. This is stated on the product page before purchase. Faulty personalised items are repaired, replaced or refunded under the section above.
Gift cards, which are not refundable or exchangeable for cash.
Items worn, used, altered or damaged after delivery, except where the law provides otherwise.

Warranty

For the lifetime of the piece, Kalvė warrants that each piece is free from defects in materials and workmanship that were present when it was made. The warranty does not cover natural wear (including the gradual thinning of rhodium or 14K gold plating), damage, loss or theft, misuse, exposure to water, perfume, lotions, chlorine or other chemicals, damage to amber caused by heat, solvents or impact, or repairs made by third parties.

To claim, email us with your order number and photographs. If the claim is covered, Kalvė will repair, replace or refund the piece, at our choice, and pay for the shipping involved. The warranty is in addition to your statutory rights and does not affect them. Full details are on our Returns & exchanges page.

Complaints

If we are unable to resolve a complaint, consumers in the European Union may contact the State Consumer Rights Protection Authority of Lithuania (Valstybinė vartotojų teisių apsaugos tarnyba, vvtat.lt) or the competent authority in their own country.

Contact

MB Kalvė, company code 307413990, Adomo Mickevičiaus gatvė 38, Vilnius, 06292, Lithuania. Email: hello@kalvejewellery.com. We reply on weekdays, usually within one business day.