Frequently Asked Questions

Answers to common questions about orders, delivery, and product care.
For further assistance, please contact us.

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1. Shipping & Delivery
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2. Orders & Payments
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3. Returns & Exchanges
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4. Product & Materials
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5. Jewellery Care
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6. Contact & Support

1. Shipping & Delivery

Where do you ship?

We offer international shipping to most destinations worldwide.

How long does delivery take?

Orders are typically delivered within 3 business days, depending on destination.
Once your order has shipped, you’ll receive confirmation with tracking details.

Will I receive tracking information?

Yes. Once your order is dispatched, you’ll receive a shipping confirmation email with tracking information.

What are the shipping costs?

Complimentary shipping is offered on all orders.

Do I need to pay duties or taxes on my order?

No. All duties and taxes are covered — the price you see at checkout is the final price.

2. Product Questions

Which payment methods do you accept?

We accept major card payments, including Visa and Mastercard, as well as PayPal.

Can I modify or cancel my order after placing it?

We begin processing orders shortly after they are placed. If you need to make a change, please contact us at hello@kalvejewellery.com as soon as possible and we’ll do our best to assist before the order is dispatched.

When will my payment be charged?

Payment is authorised and charged at the time your order is placed.

Is it safe to pay on your website?

Yes. All payments are processed through secure, encrypted payment providers to ensure your information is protected.

Can I place an order as a gift?

Yes. Orders can be shipped directly to the recipient. We do not include pricing information inside the package.

3. Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original condition, and returned with all original packaging.

How do exchanges work?

If you wish to exchange an item, please contact us at hello@kalvejewellery.com
within 30 days of delivery. We’ll guide you through the next steps once the original item has been returned.

Which items are not eligible for return?

Items that show signs of wear, damage, or alteration cannot be accepted for return.
For hygiene reasons, certain jewellery items may also be excluded from return.

What should I do if my item arrives damaged?

If your order arrives damaged, please contact us at hello@kalvejewellery.com
as soon as possible. Include your order number and clear photographs so we can assist promptly.

When will I receive my refund?

Once your return has been received and approved, refunds are processed within a few business days. Refunds are issued to the original payment method.

4. Product & Materials

What materials do you use in your jewellery?

Kalvė Jewellery is crafted using Baltic amber, sterling silver, and gold-plated silver, depending on the piece. We work with natural materials chosen for their durability, character, and ability to age well over time.

Are your materials responsibly sourced?

Yes. We work with trusted suppliers and partners who meet our standards for material quality and responsible sourcing. Natural materials are selected with care, with an emphasis on longevity rather than excess processing.

Will each piece look exactly the same?

No. Subtle variation is a natural part of working with amber and precious metals.
Differences in tone, texture, and internal structure are expected and are part of what makes each piece unique.

Where is Kalvė Jewellery made?

Kalvė Jewellery is designed in the Baltics and produced in collaboration with skilled manufacturers and craftsmen. Final finishing and quality control are carried out with close attention to material and detail.

Are your pieces nickel-free?

Yes. All Kalvė Jewellery is nickel-free and suitable for everyday wear.

5. Jewellery Care

How should I care for my jewellery?

Kalvė Jewellery is made from natural materials and should be handled with care. We recommend removing jewellery before water exposure, physical activity, or contact with chemicals.

Will my jewellery change over time?

Yes. Natural materials such as amber and precious metals may develop subtle changes with wear. This is a normal part of ageing and reflects use rather than a defect.

Can I wear my jewellery every day?

Yes. Kalvė pieces are designed for regular wear. However, mindful use will help preserve their form and surface over time.

How should I store my jewellery?

When not worn, jewellery should be stored in a dry place, ideally in a soft pouch or box. Storing pieces separately helps prevent contact and surface wear.

Where can I find detailed care instructions?

Detailed guidance can be found on our Care Instructions page, where we outline material-specific care in full.

5. Contact & Support

How can I contact Kalvė?

You can reach us via our contact form, or by email at hello@kalvejewellery.com.

What if I have a question before ordering?

If you have a question before placing an order, you’re welcome to contact us via the contact form. We’re happy to provide additional information where needed.

Do you offer customer support after purchase?

Yes. If you need assistance after placing an order, our team is available via the contact form or email.

What are your customer service hours?

We respond to enquiries during regular business hours on weekdays.