FAQ

We prepare every order within 24 business hours. When your parcel is dispatched, we email you a tracking link.

Once dispatched, standard delivery usually takes 5–10 business days in Europe, 7–12 business days in the United States and 7–20 business days in other regions. If you need your order sooner, choose express delivery at checkout, which takes 2–4 business days.

These are estimates. Customs checks, holidays and carrier delays can add time. The full details are in our Shipping policy.

Yes. Standard shipping is complimentary on every order, with no minimum spend. If you choose express, its price is shown at checkout before you pay.

We ship across Europe and to many destinations beyond it. Enter your address at checkout: if we can deliver there, the delivery options will appear. If your country is not offered, write to us and we will tell you whether a solution is possible.

Duties and taxes are shown or handled at checkout, so you know what applies before you pay. Some destinations, usually outside the European Union, can charge import duties or taxes on arrival. Where import charges can apply to your destination, checkout tells you before you complete your purchase.

If you are unsure about your country, please ask us before ordering.

Yes. When your parcel ships, we send an email with a tracking link. It may take a few hours to show movement after the carrier's first scan.

Possibly, if your parcel has not yet been dispatched. Write to us as soon as you can, quoting your order number.

Write to us with your order number. If it is late or lost, we will look into it with the carrier. If it arrives damaged, include clear photographs of the packaging and the piece. We will arrange a repair, replacement or refund, and we cover the return shipping.

Checkout is secure and provided by Shopify. You can pay with major cards and the wallets shown at checkout. The options displayed may vary by country and device.

Yes. Payments are processed by secure, encrypted payment providers through Shopify's checkout. Your full card details are entered there and are not stored by us.

Payment is authorised and charged when you place your order.

You receive an order confirmation by email straight after payment. If it does not arrive, check your spam folder, then write to us.

We begin preparing orders quickly, so please write to hello@kalvejewellery.com as soon as possible with your order number. If the order has not been dispatched, we will do our best to make the change. After dispatch, you can return the piece under our returns policy.

You can return a piece within 30 days of receiving your order, for any reason. It must be unworn and unused, and returned in its original packaging. Customers in the EU and EEA also have a statutory 14-day right of withdrawal, which is in addition to our policy.

Email hello@kalvejewellery.com with your order number. We reply with return instructions and the address to send the parcel to. Please wait for these before shipping anything. The steps are on our Returns & exchanges page.

For ordinary returns and exchanges, you do. If a piece is faulty or damaged, or is not what you ordered, we pay for the return shipping.

For an ordinary return within the 30-day window, or an exchange, we refund within 10 business days after we receive and check the piece. If you withdraw under EU or EEA law, we refund the price paid, and the standard delivery charge, without undue delay and no later than 14 days after you tell us you are withdrawing; we may wait until the piece has reached us or you have shown proof that you sent it back, whichever is earlier.

The refund goes back to your original payment method. Your bank or card provider may need a few extra days to show it.

If you are a consumer in the EU or EEA, you may withdraw within 14 days of receiving your order, without giving a reason. Tell us by email with your name, order number and the items concerned, and we will confirm receipt. Then send the goods back within 14 days of your notice. The full process is on our Returns & exchanges page.

Yes, within the same 30 days. Rings are offered in US sizes 6, 7 and 9. Email us with your order number and the size or finish you would like. Once the original piece has been returned and approved, we help you place the replacement order, which ships to you free of charge.

Pieces that have been worn, used, altered or damaged after delivery, engraved or personalised pieces (stated on the product page before you buy), and gift cards. If an engraved or personalised piece is faulty, we will repair, replace or refund it.

Email us as soon as you can with your order number and clear photographs. We will offer a repair, replacement or refund, and we pay for the return shipping. Your statutory rights, including the EU legal guarantee of two years, are not affected.

Our jewellery is made from sterling silver (925) with rhodium plating or 14K gold plating, and from Baltic amber. The finish of each piece is stated on its product page.

Not exactly. Each Baltic amber piece is unique, and its colour and natural inclusions vary from one to the next. Colours can also look slightly different on different screens.

Yes, a little. Plating is a thin surface layer that wears gradually, most quickly where the piece touches skin, clothing and other objects, such as ring bands and edges. Amber is naturally softer than metal and can mark or cloud with heat, solvents or knocks. Careful handling slows all of this.

Yes, with sensible habits. Remove it before bathing, swimming, exercising or sleeping, and avoid perfume, lotions, hairspray and chlorine. Put your jewellery on last and take it off first.

Polish gently with a soft, dry cloth after wearing. Do not use abrasive cloths, chemical cleaners or ultrasonic or steam cleaners. Our Care instructions explain each material in more detail.

Keep each piece in its pouch, in a dry place, so that pieces do not rub against each other. Keep amber away from heat, direct sunlight and solvents.

Yes. All Kalvė Jewellery is nickel-free and suitable for everyday wear.

Yes. Every piece is covered for the lifetime of the piece against defects in materials and workmanship that were present when it was made. It does not cover natural wear, including the gradual thinning of plating, nor damage, loss, misuse, or exposure to water, perfume or chemicals. Amber is naturally softer than metal, and marks caused by heat, solvents or impact are not covered.

To claim, email us with your order number and photographs. If the claim is covered, we repair, replace or refund the piece, and pay for the shipping involved. The warranty is in addition to your statutory rights. Details are on our Returns & exchanges page.

Every order arrives in a Kalvė gift box, so it is ready to give.

Yes. A gift message is optional and can be added in your cart. We include it with the order.

Yes. Enter the recipient's address as the delivery address at checkout. We include no price information inside the parcel.

Within 30 days of receiving it, the recipient or the buyer can write to us with the order number, and we will arrange the exchange or return. Refunds are made to the original payment method, which is the buyer's.

No. Gift cards cannot be returned or exchanged for cash.

Write to hello@kalvejewellery.com.

We answer on weekdays, and reply within one business day.

Your order number and name, and a short description of the question. For a damaged or faulty piece, please attach clear photographs.

Kalvė is operated by MB Kalvė, company code 307413990, Adomo Mickevičiaus gatvė 38, Vilnius, 06292, Lithuania.